When should you call 9-1-1?

To report any occurrence that would require the IMMEDIATE dispatch of law enforcement, fire and/or medical services.

When Calling 911 Remember to:

  • Remain calm
  • Speak clearly
  • Listen to ALL instructions
  • Answer ALL questions


  • Use 9-1-1 for emergency situations ONLY
  • Teach your children how to use 9-1-1 wisely in case of an emergency.
  • Teach your children not to play on the phone. Old phones that are given to children for play should have the battery removed.
  • Don't call 9-1-1 for telephone numbers or directions.
  • If you are reporting a crime in progress or a crime that has just occurred, pay particular attention to the suspect's physical characteristics. If a vehicle is involved be sure to note color, make, body style, and license plate number. Make sure you tell the dispatcher the location of the incident and your location. Do not attempt to apprehend or detain suspects.
  • When reporting a fire, give an accurate location and description of the structure, any visible flames, smoke or odor, helpful information such as cross streets or business name, and if you know or suspect someone is inside the structure.
  • For medical emergencies we need the name and exact location of the patient as well as a clear description of the medical problem. Be prepared to answer additional questions from the dispatcher in order for him or her to help emergency personnel in their response.
  • Wireless telephones do not provide 9-1-1 with an address
  • Wireless telephones may not connect you to the correct 9-1-1 center

For all non-emergencies call 229-276-2691